QUESTION TEXT: Louise McBride, a homeowner, filed a complaint…
QUESTION TYPE: Principle – Justify
CONCLUSION: It would be unfair to dismiss Louise’s McBride’s complaint.
REASONING: McBride’s complaint was filed on the wrong form. But a government employee incorrectly provided McBride with that form.
ANALYSIS: Principle-justify questions depend on your ability to separate fact from moral principles.
You might have thought “This is a good argument. That poor woman shouldn’t fail just because a government employee made a mistake”.
To strengthen the argument, you just need to state that principle explicitly: “Complaints shouldn’t be denied on a technicality if the error was due to a government employee’s actions.”
Or something like that. Making the moral principle explicit is what lets you connect the facts in the evidence to the moral judgement in the conclusion.
___________
- This doesn’t help us. We want to prove that the complaint shouldn’t be dismissed even though the wrong form was used.
- The issue wasn’t that the form was hard to complete. The issue was that the bureaucrat gave Louise the wrong form.
- CORRECT. This matches. Louise’s mistake was due to the government agency’s error. This answer lets us conclude that we shouldn’t reject her complaint on account of that.
- We don’t know why the employee gave the incorrect form. It might not have been due to complex procedures. Maybe the employee was just tired.
- The argument supports the complaint. But this answer tells us how to dismiss complaints against business.
(Adding an extra condition for filing complaints always makes complaints harder, not easier)
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