QUESTION TEXT: Principle: Employees of telemarketing agencies should never…
QUESTION TYPE: Principle
PRINCIPLE: I’ll write this as a logical statement:
Employee of telemarketing agency ➞ Don’t make people dislike your agency’s clients.
APPLICATION: If someone someone says they don’t want to buy, don’t try to talk them into it.
ANALYSIS: The principle tells us exactly one thing that is wrong: making people dislike your clients.
The simple answer is that talking people into buying a client’s product will make them dislike the client.
Remember that you’re trying to support the application. So you must prove that employees should never try to talk someone into buying once they have refused.
If you care about such things, here’s the correct answer turned into a logical statement:
Try to talk someone into it after they refuse ➞ They will dislike your client
The principle says never to make someone dislike your client, so we can conclude you should never try to talk someone into buying.
- This tells us something about a worker’s judgment. But it doesn’t tell us that the worker should never try to convince.
- This doesn’t help us prove that all employees ought to avoiding talking people into buying products.
- CORRECT. This does it. No matter the circumstances, if you try to talk someone into buying a product after they have refused, they will dislike your client. And you should never make people dislike your client.
- This weakens the application. It shows you might do no harm by trying to talk some people into buying.
- This tells us what people are likely to do, but not whether we ought to convince them.
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