QUESTION TEXT: Jeneta: Increasingly, I’ve noticed that when a…
QUESTION TYPE: Paradox
PARADOX: When salespeople say “thank you”, people say “thank you” back. When friends say thank you for a favor, people reply with “you’re welcome”.
ANALYSIS: You’re looking for something that explains the difference in responses. None of the wrong answers show a difference between the two situations.
- This answer makes the situation more confusing. If you think you’re doing someone a favor, you’re say “you’re welcome”, not “thank you”.
- This just tells us that customers are free to say anything. This doesn’t explain why customers say thank you.
- This is a fact about salespeople. We’re looking for something that tells us why customers say “thank you”.
- This doesn’t explain why people respond differently when salespeople and friends say thank you.
- CORRECT. This explains things by providing a difference between the two situations. If you feel you’re doing a favor, you’ll say “you’re welcome”, but if you feel you’re getting a benefit, you’re more likely to say thanks.
That’s just common sense, by the way. You know from outside knowledge how people respond when they’re thanked for a favor, and when they’ve been given a benefit. This answer allows and requires you to apply that knowledge.
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