QUESTION TEXT: Nearly everyone has complained of a mistaken utility bill …
QUESTION TYPE: Principle – Conform
FACTS:
- People complain about technology.
- But they still strongly prefer technology to the alternatives.
ANALYSIS: You probably complain about your MacBook or your iPhone a lot, yet you’d never switch! And you definitely wouldn’t switch back to old desktop computers or Motorolas. Or god forbid back to the days we didn’t have computers or phones.
So complaining about some aspects of a technology doesn’t mean that people would choose to do without it.
That’s the principle here.
___________
- CORRECT. This is exactly what the examples show. People complain about computers and billing systems, yet overwhelmingly prefer them to older methods.
- The stimulus says nothing about technologies that don’t get complaints and what that means. It only discusses technologies that people do complain about.
- Actually, it kind of suggests the opposite. People can complain a lot about technologies they are highly dependent on.
- The examples rely on people’s choices (not returning to typewriters, not tolerating long lines) to show that complaints can be misleading.
- There’s no relationship between dependence and frequency of complaints that we know of. We only know that complaints and dependence can coexist.

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